Support

At Betus Casino, our support team is available around the clock to help with account issues, deposits and withdrawals, bonus questions, and gameplay hiccups. Whether you prefer a quick chat, a detailed email, or to speak with a person by phone, we make it easy to get the help you need—fast and professionally.

Live chat — instant, real-time help

Live chat is the fastest way to get answers for most questions. Our agents typically respond within a minute or two, and can guide you through issues like deposit problems, bonus code activation, or troubleshooting a game. Use live chat when you want an immediate resolution or step-by-step help while you’re playing.

Email — for details and follow-up

For more complex requests, send email to custhelp@betus.com.pa. Expect a response within 12–24 hours, depending on volume and verification needs. Email is best for sending documents for identity verification, dispute details, or when you need a clear, written record of the conversation.

Phone support — talk it through

If you prefer to speak with someone directly, call 1-888-512-3887. Phone support offers immediate, personalized help for urgent account or transaction questions, and wait times are usually short. This is a good option for complicated matters that benefit from a real-time conversation.

Fast answers in the FAQ and Help Center

Before contacting an agent, check our FAQs and Help Center for quick, self-serve solutions. You’ll find clear, searchable articles on account setup, verification, deposit and withdrawal steps, bonus terms like promo codes, and common technical fixes. These resources are designed to save you time and point you to the right support channel if further help is needed.

Support for payments, crypto, and bonuses

Our team can assist with a wide range of payment methods—including cards, e-wallets, bank wire, and cryptocurrencies like Bitcoin, Bitcoin Cash, Ethereum, Litecoin, and Tether—so you don’t have to guess which option fits your needs. We also help with bonus questions, promo code activation, and clarifying wagering requirements for offers such as the Casino Welcome Bonus (CAS200) or crypto offers.

Knowledgeable, friendly agents who care

Betus Casino’s support staff are trained to handle account questions, transaction reviews, game troubleshooting, and responsible-gambling requests. Agents aim to resolve routine issues during the first contact and will escalate complex cases to specialists when necessary. You’ll get clear explanations, honest timelines, and practical next steps—no jargon, no pressure.

Tools for safety and control

If you need to set deposit limits, take a time-out, or start self-exclusion, the support team will guide you through the process quickly and confidentially. We take account security seriously and can help with password recovery, document submission for KYC, and secure withdrawals.

We’re here to make your experience smooth, secure, and enjoyable—reach out anytime, and we’ll help you get back to the action.