FAQ

Creating an account is quick. Click Sign Up on the site, choose a username and password, provide basic personal details, and confirm your email or phone number. You can start with a username and password, but you’ll need to complete identity verification (KYC) before larger withdrawals. Keep your information accurate to avoid delays later. For faster setup, have a government ID and proof of address ready for verification. If you want to start right now, go to signup to open your account, then visit the Promotions page to see available welcome offers. If you run into problems during registration, live chat is available, or you can email custhelp@betus.com.pa or call 1-888-512-3887 for step-by-step help.

BetUS offers multiple welcome options for cash and crypto players. Common codes include JOIN225, JOIN200, CAS250, and CAS200, each with different match percentages, maximums, and wagering rules. For example, CAS200 is a 200% match up to $5,000 with a 30x rollover on deposit plus bonus, and CAS250 is a crypto-only 250% match up to $5,000 with a 40x rollover. Bonuses require entering the promo code during deposit and must usually be wagered within seven days. Games like slots contribute more toward wagering than live casino or table games, so check each offer’s eligible game list and minimum deposit—crypto bonuses often require higher minimums. Always read the full terms on the Promotions page before accepting an offer to confirm eligibility and caps.

BetUS sometimes runs no-deposit or free-play promotions, but availability varies by market and timing. No-deposit promotions typically have stricter rollover and payout caps, often allowing only a multiple of the free-play amount to be cashed out without an additional deposit. To find current no-deposit offers, check the Promotions page or contact support via live chat or email. Remember that no-deposit bonuses usually come with eligibility restrictions, wagering requirements, and expiration windows, so read the fine print before claiming.

Wagering requirements (rollovers) are the number of times you must stake the deposit plus bonus before withdrawing bonus-derived funds. For example, a 30x requirement on a $100 deposit with a $200 bonus means you must wager ($100 + $200) × 30 = $9,000 before withdrawing bonus winnings. Different games contribute differently: slots commonly count 100% toward wagering, many table games count 10%, and live dealer games may count 5%. There’s often a maximum bet limit (commonly $5 per spin or hand) when playing with bonus funds. Bonus validity periods are typically short—around seven days—so plan your play accordingly. Always check the specific bonus terms for exact contribution rates, maximum cashout caps, and restricted countries.

BetUS supports a wide mix of traditional and crypto options. Typical methods include Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, bank wire transfer, checks, money transfer services, and multiple cryptocurrencies such as Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), and Tether (USDT). Supported currencies include USD and major cryptos. Processing times vary: crypto deposits and withdrawals are usually fastest, often completing within minutes to a day, while bank wires and checks take longer. Minimum deposit amounts depend on the bonus you use—some bonuses require $50 or $100 minimums—and bonus-specific maximum cashouts apply. For full banking details and processing times, visit the banking page or contact support.

Withdrawal timing depends on the method and verification status. Crypto withdrawals are typically fastest, often processed within 24 hours after approval. E-wallets and PayPal can clear within 1–3 business days, while bank wire transfers and checks may take several business days to a week or more. Bonus-related maximum cashouts are common—welcome bonuses often cap at $5,000, and some reloads cap at $2,500. You must complete KYC verification before most withdrawals are approved. For exact limits and estimated times for your selected method, check the banking page or contact support.

KYC verification helps protect your account and prevents fraud. Expect to provide a government-issued photo ID (driver’s license or passport), a recent proof of address (utility bill or bank statement), and sometimes a selfie or video verification to match your ID. Documents should be clear, unedited, and show the full name and address that match your account. Verification typically takes 24–72 hours, depending on document clarity and workload. Completing KYC early means faster withdrawals later. If support requests additional documents, respond promptly to avoid delays.

Yes. BetUS is designed for mobile browsers on iOS and Android, and many players enjoy seamless play on phones and tablets. The mobile site supports most slots and casino games, and payment flows are optimized for mobile wallets like Apple Pay and Google Pay. If you prefer a dedicated app and one is available for your device, details and download links will appear on the site. For the best experience, keep your browser or app updated and use a reliable internet connection.

BetUS features slots and table games from several providers, including Betsoft, Bgaming (Softswiss), Arrow’s Edge, Dragon Gaming, Mancala Gaming, Mascot Gaming, Nucleus Gaming, and Onlyplay. You’ll find a mix of classic and new slots, video poker, and assorted table titles. Note that some promotions restrict eligible games—baccarat, craps, Pai Gow poker, roulette, and live dealer games are often excluded from certain bonuses. To explore the full game library and try titles that count 100% toward wagering, visit games.

BetUS operates on regulated gaming platforms and follows industry standards for randomness and fairness. Games come from licensed software providers that use certified random number generators (RNGs) to ensure unpredictable outcomes. The site also publishes terms and policies governing bonus use, wagering, and acceptable play. If you need confirmation of specific licensing details or audit reports, check the site footer for licensing information or contact customer support. Always confirm that your jurisdiction allows online gaming before registering.

BetUS uses standard industry protections to keep your data and funds safe, including encrypted connections, secure payment processing, and internal controls to prevent unauthorized access. Personal and financial documents submitted for KYC are handled securely and used only for verification, fraud prevention, and regulatory compliance. Follow good account hygiene: use a strong password, enable any available multi-factor authentication, and avoid sharing account credentials. If you suspect unauthorized activity, contact support immediately.

Customer support is available via live chat, email, and phone. Live chat is the fastest way to get help during operating hours. You can also email custhelp@betus.com.pa or call 1-888-512-3887 for assistance. For detailed banking or account matters, include relevant screenshots and account details (but never share passwords). If you need help with promotions, ask support to point you to current offers or check the Promotions page. For responsible-gambling tools, limits, or self-exclusion, see the responsible gambling page or ask support to guide you through available options.